Refund policy

Refund, Return & Cancellation Policy

We want you to be satisfied with your Furvelis purchase. Please review the following conditions before requesting a return, replacement, cancellation, or refund.

Return Requests

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

Unused and in its original condition
Returned with its original packaging and accessories
Accompanied by your order number or proof of purchase

To begin a return, contact us through our Contact & Support page. Please do not send a product to the address shown on the parcel or to any supplier address without receiving return instructions from us.

Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs or video of the product
Photographs of the packaging and shipping label

After reviewing the evidence, we may offer a replacement, partial refund, or full refund, depending on the circumstances. You will not be charged return shipping for an approved claim involving a damaged, defective, or incorrect item.

Change-of-Mind Returns

Approved returns that are not related to damage, defects, or an incorrect item may require the customer to pay the return shipping cost.

Original shipping charges, customs duties, import taxes, and other delivery-related fees are generally non-refundable unless required by applicable law.

Cancellations and Order Changes

We will try to accommodate the request, but cancellation or modification cannot be guaranteed once the order has entered processing or has been dispatched.

If an order has already shipped, it will normally need to follow the standard return process after delivery.

Non-Returnable Items

Returns may be refused for:

Products returned after the applicable return period
Used, altered, washed, damaged, or incomplete products
Products without their original packaging or accessories
Items damaged through misuse or ordinary wear and tear
Items returned without prior authorization
Gift cards, if offered

These restrictions do not affect rights provided by applicable consumer law.

Refused and Undeliverable Parcels

If an order is returned because the customer refused delivery or provided an incorrect or incomplete address, any return shipping, reshipping, customs, or carrier charges may be deducted from the refund.

A refund can only be considered after the returned parcel has been received and reviewed.

Refund Processing

We will notify you after an approved return or claim has been reviewed.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 15 business days have passed since we approved your refund, contact us through our Contact & Support page.