Help Center
Hi, how can we help?
Find quick guidance on choosing a tool, using your Furvelis product, delivery, returns and order support.
Frequently asked
Start with the essentials.
If your question is specific to an order, include your order number and checkout email when contacting us.
Which pet hair remover should I choose?
Choose the compact remover for quick cleanups and travel, the self-cleaning remover for sofas and everyday fabrics, and the long-handle remover for carpets and larger floor areas. Check each product page for compatible surfaces.
Do Furvelis tools require refills?
The current hair-removal and grooming tools are reusable and do not require disposable sticky sheets. Follow the care instructions on the product page to keep each tool working properly.
Where can I check my order?
Use the order link in your confirmation email or visit Order Help. If you still need support, contact us with your order number and the email used at checkout.
How long does delivery take?
Delivery estimates are shown during checkout and may vary by product and destination. See Shipping & Delivery for the current policy and contact support if an order is outside its estimated window.
Can I request a return?
Return eligibility and instructions are explained in Returns & Refunds. Contact support before sending anything back so the team can guide you through the correct process.
How should I clean and store my tool?
Remove collected fur after use, clean only as directed on the product page, allow washable parts to dry completely and store the tool in a clean, dry place.